Policies


Returns, Exchanges, Refunds

If you are not satisfied with the items you have purchased you can return them for a refund or exchange.

Please read the following information carefully.

IN ALL CASES PLEASE ENSURE THE FOLLOWING:

  • If you are in any doubt please call us on 01933 665566 or Email us at info@sizeroy.co.uk
  • The Item and Shoebox must be returned in the same saleable condition as received. Shoes will NOT be accepted where there are signs of wear on the sole or creased uppers. We suggest trying on shoes on carpet only.
  • Please re-pack the shoes carefully in their original box. The box should then be wrapped or enclosed to ensure it is not damaged in transit. Do not write on or stick anything to the outside of the original product, shoe box or packaging and place the Return Address on the OUTER packaging.
  • Please contact us within 14 days of receipt of your goods if you intend to return them.
  • We cannot accept parcels that incur duty without recovering the duty from you.
  • Customers are responsible for returning any items and paying any associated costs.
  • If you are returning goods for whatever reason please complete our 'Contact Us' form, describing the reason for return and providing your  contact details.
  • Please note that any returns not accompanied by a Returns Form will be processed as a Refund.
  • Returns, Exchanges, Refunds

    If you are not satisfied with the items you have purchased you can return them for a refund or exchange.

    Please read the following information carefully.

    IN ALL CASES PLEASE ENSURE THE FOLLOWING:

    • If you are in any doubt please call us on 01933 665566 or Email us at info@sizeroy.co.uk
    • The Item and Shoebox must be returned in the same saleable condition as received. Shoes will NOT be accepted where there are signs of wear on the sole or creased uppers. We suggest trying on shoes on carpet only.
    • Please re-pack the shoes carefully in their original box. The box should then be wrapped or enclosed to ensure it is not damaged in transit. Do not write on or stick anything to the outside of the original product, shoe box or packaging and place the Return Address on the OUTER packaging.
    • Please contact us within 14 days of receipt of your goods if you intend to return them.
    • We cannot accept parcels that incur duty without recovering the duty from you.
    • Customers are responsible for returning any items and paying any associated costs.
    • If you are returning goods for whatever reason please complete our 'Contact Us' form, describing the reason for return and providing your  contact details.
    • Please note that any returns not accompanied by a Returns Form will be processed as a Refund.
    •  All refunds will be returned using the same service as they were received.

    All Returns, Exchanges or Refunds are to be sent to:

    Returns Department

    Shoetherapy c/o Sizeroy Ltd

    Keystian House, 1-3 High Street

    Wollaston, Northants

    NN29 7QE 

All Returns, Exchanges or Refunds are to be sent to:
Returns Department
Shoetherapy c/o Sizeroy Ltd
Keystian House, 1-3 High Street
Wollaston, Northants
NN29 7QE